Providing good customer service is integral to all job roles across many industries such as retail, call centres, financial services, retail, hospitality and leisure.

In your apprenticeship you will understand the importance of communication skills with all sorts of people and will be able to answer questions, handle complaints and give information in a friendly and positive way. You’ll have a friendly outgoing personality and a keen interest in helping people.

Our Customer Service Practitioner Apprenticeship is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving customer satisfaction.

The Customer Service Apprenticeship will provide you with the opportunity to work in an exciting customer-facing and interactive role where positive communication and efficiency are key.  This programme will provide the training to develop excellent interpersonal, communication and influencing skills to help customers make choices that are mutually beneficial to them and the business, as well as personal organisation, presentation, self-development and team working skills that will drive quality and consistency through the service given to customers.

This Apprenticeship is suitable for learners who want to take their first step towards starting a career in a customer service role which can apply to a variety of sectors, or who are already currently employed, working in a customer service environment dealing with customers and clients on a daily basis.  This apprenticeship is suitable for anyone working in the following customer facing roles:

  • Customer Service Trainee
  • Customer Service Advisor
  • Customer Service Assistant
  • Receptionist
  • Call centre operative
  • Front of House Assistant

The knowledge, skills and behaviours that you develop on this Apprenticeship can be applied across all sectors in many different types of customer service role. Upon successful completion of this Apprenticeship, you will qualify with a Level 2 Customer Service Apprenticeship in addition to Level 1 Functional Skills in Maths & English (if required)

Units studied may include

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Customer Service
  • Dealing with customer enquiries and complaints
  • Product service and knowledge
  • Processing customer information
  • Systems and resources
  • Communication
  • Interpersonal skills
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Being open to feedback
  • Presentation – dress code and professional language

Who is it for?
The Customer Service Practitioner Standard is created for those working in a customer service role and is designed to provide you with the core skills needed in today’s dynamic customer service environment. This Apprenticeship is suitable for anyone working in any of the following roles:

  • Customer Service Advisor
  • Receptionist
  • Call Centre Personnel
  • Management
  • Customer Service Trainee
  • Customer Service Assistant
  • Front of House Assistant

Employer Benefits

  • Build the skills appropriate to your business
  • Customer Service Individuals who are competent in their roles
  • Customer Service Practitioner with relevant Skills, Knowledge and Behaviours to positively promote your organisation
  • Training tailored to organisational goals and values
  • Create a team of innovative, creative and visionary staff who understand the needs of the business
  • Tailor your customer services team skillsets to carefully meet the demands or your business
  • Improved productivity
  • Utilise your Levy to underwrite the cost of each programme

Employee Benefits

  • Continuous development of personal effectiveness and impact as a Customer Service Practitioner
  • Raise confidence and competence
  • Enables you to take control of your personal development
  • Develops key skills needed for any Customer Service role including identifying customers and what they value, patience, commitment to work, not being judgemental, excellent telephone manner
  • Develops your portfolio of essential customer skills, knowledge and behaviours
  • Supports you in communicating clearly and confidently
  • Enables you to promote your company effectively
  • Gain professional recognition for your skills

How delivered

  • All training delivered in the workplace
  • Supported by learning and skills coaches who have worked in a customer service environment and gained many years of experience and who can truly support our learners in developing the skills and knowledge required to develop a career in Customer Service
  • Blended learning between 12 to 15 months
  • Build an electronic portfolio of evidence to demonstrate the skills and knowledge you have gained
  • 1:1 support with learning and skills coaches
  • Bitesize learning segments
  • Independent learning and research
  • Workbased assignment and project
  • End point assessment preparation to include development of skills to undertake an apprentice showcase, a practical observation and a professional discussion

Apply today!

Don’t wait apply today for a course and choose a career path that suits you! We have loads of courses that you can choose from.