Team Leader / Supervisor Standard (L3)


Our Team Leader / Supervisor Standard Apprenticeship is designed to prepare you with the communication and motivational skills needed to improve operational efficiency and develop your career in a business setting and is ideal for aspiring professionals taking their first step into line management, or for those with some experience of managing a team. With this Apprenticeship Standard designed for team Leaders / supervisors, you will learn everything you need to develop your team leading and supervisory skills further. More than that, you will continually have the opportunity to practice and embed your new skills in a real work context whilst working and progressing [...]

Team Leader / Supervisor Standard (L3)2019-08-01T14:39:39+00:00

Operations / Departmental Manager Standard (L5)


Education & Skills Partnership (ESP), the Chartered Management Institute (CMI) and the Institute of Leadership and Management (ILM) have joined together to offer a first-class management programme designed for practising middle managers and those aspiring to senior management who want to develop their core management skills such as managing resources, recruitment and information management. This level 5 Higher Apprenticeship in Management is CMI or ILM accredited and suitable for anyone who is working in an Operations Management position for the private, public, third sector and organisations of all sizes. This apprenticeship focuses on the personal development of the individual learner’s management capabilities and [...]

Operations / Departmental Manager Standard (L5)2019-08-01T14:39:38+00:00

HR Consultant / Partner


The world of human resources has a major influence on the overall management of people within a business. At a consultant level HR specialists need an interdisciplinary skillset as they link to wider business strategy through recruitment, development and reward strategies. Our Level 5 HR Consultant / Partner apprenticeship gives learners the opportunity to combine essential theory and workplace experience with an industry-recognised qualification, making this programme the perfect choice for ambitious and talented HR professionals who are looking to make the next step in their career. You may work in any organisation with a human resources department, particularly larger [...]

HR Consultant / Partner2019-08-01T14:39:38+00:00

Customer Service Practitioner


Providing good customer service is integral to all job roles across many industries such as retail, call centres, financial services, retail, hospitality and leisure.In your apprenticeship you will understand the importance of communication skills with all sorts of people and will be able to answer questions, handle complaints and give information in a friendly and positive way. You’ll have a friendly outgoing personality and a keen interest in helping people.Our Customer Service Practitioner Apprenticeship is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving customer satisfaction.The Customer Service [...]

Customer Service Practitioner2019-08-01T14:39:37+00:00

Business Administration (Level 3)


Our Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. These Apprenticeships are suitable for learners who want to begin their career in administration, or who are already currently employed, working in a business and office environment and work as part of a team providing support to colleagues, customers and clients. The knowledge, skills and behaviours that you develop on this Apprenticeship can be applied across all sectors in many different types of businesses. Upon successful completion of this Apprenticeship, you will qualify with a Level 3 Business Administrator Apprenticeship in addition to Level 2 Functional Skills [...]

Business Administration (Level 3)2019-08-01T14:39:37+00:00

CMI Management Training


Thinking about a management programme but unsure who to use or how it works?Education & Skills Partnership (ESP) and the Chartered Management Institute (CMI) have joined together to offer a first class management programme designed for practising middle managers and those aspiring to senior management who want to develop their core management skills such as managing resources, recruitment and information management.This qualification focuses on the personal development of the individual learner’s management capabilities and competencies and can be paid for by utilising the Governments Apprenticeship Levy.Who is it for?Operations/Departmental Managers that manage teams and/or projects and achieve specific goals and objectives [...]

CMI Management Training2019-08-01T14:39:32+00:00

Employability & Skills Courses


We can deliver this training at your place of work or at another suitable venue. The programmes offer employees the opportunity to progress to higher levels or select individual courses for specific requirements. Course Title Duration Cost Communicating Clearly ½ day £495 Managing Time ½ day £495 Effective Leadership ½ day £495 Delegating Successfully ½ day £495 Motivating People ½ day £495 Managing Teams ½ day £495 Presenting Successfully ½ day £495 Managing Change ½ day £495 Thinking Creatively ½ day £495 Management Development Certificates These qualifications are nationally recognised and certified and are often used to provide knowledge ad understanding [...]

Employability & Skills Courses2019-08-01T14:39:26+00:00

ILM Courses


What is ILM? The Institute of Leadership and Management (ILM) is one of the foremost providers of leadership and management qualifications. They are connected with high standards of accreditation that ensure its approved courses are relevant to the workplace and provide real benefits in learning and skills improvements. ESP are ILM-approved training providers, recognised for our ability to deliver the highest standards of training through effective course content, professional trainers and quality procedures. The courses we provide can be conducted to provide qualifications for each individual or training that is particularly tailored to suit the needs of your business. On [...]

ILM Courses2019-08-01T14:39:26+00:00