Our Team Leader / Supervisor Standard Apprenticeship is designed to prepare you with the communication and motivational skills needed to improve operational efficiency and develop your career in a business setting and is ideal for aspiring professionals taking their first step into line management, or for those with some experience of managing a team. With this Apprenticeship Standard designed for team Leaders / supervisors, you will learn everything you need to develop your team leading and supervisory skills further. More than that, you will continually have the opportunity to practice and embed your new skills in a real work context whilst working and progressing [...]
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Education & Skills Partnership (ESP), the Chartered Management Institute (CMI) and the Institute of Leadership and Management (ILM) have joined together to offer a first-class management programme designed for practising middle managers and those aspiring to senior management who want to develop their core management skills such as managing resources, recruitment and information management. This level 5 Higher Apprenticeship in Management is CMI or ILM accredited and suitable for anyone who is working in an Operations Management position for the private, public, third sector and organisations of all sizes. This apprenticeship focuses on the personal development of the individual learner’s management capabilities and [...]
The world of human resources has a major influence on the overall management of people within a business. At a consultant level HR specialists need an interdisciplinary skillset as they link to wider business strategy through recruitment, development and reward strategies. Our Level 5 HR Consultant / Partner apprenticeship gives learners the opportunity to combine essential theory and workplace experience with an industry-recognised qualification, making this programme the perfect choice for ambitious and talented HR professionals who are looking to make the next step in their career. You may work in any organisation with a human resources department, particularly larger [...]
Providing good customer service is integral to all job roles across many industries such as retail, call centres, financial services, retail, hospitality and leisure.In your apprenticeship you will understand the importance of communication skills with all sorts of people and will be able to answer questions, handle complaints and give information in a friendly and positive way. You’ll have a friendly outgoing personality and a keen interest in helping people.Our Customer Service Practitioner Apprenticeship is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving customer satisfaction.The Customer Service [...]
Our Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. These Apprenticeships are suitable for learners who want to begin their career in administration, or who are already currently employed, working in a business and office environment and work as part of a team providing support to colleagues, customers and clients. The knowledge, skills and behaviours that you develop on this Apprenticeship can be applied across all sectors in many different types of businesses. Upon successful completion of this Apprenticeship, you will qualify with a Level 3 Business Administrator Apprenticeship in addition to Level 2 Functional Skills [...]
Need a CSCS Card? We have you covered Whether you are looking for a job or want to start your own business in the construction industry, it will be necessary to show that you have the skills and qualifications to be able to pursue it at a professional level. One way this can be demonstrated is by completing a course where you can gain a CSCS card (CSCS: Construction Skills Certification Scheme). On successful completion of the course, you will gain a nationally recognised qualification in health and safety in construction. This is required to access and work on most [...]
From Monday 1st October we will be occupying our new training facility in Sceptre House Hounslow. We will have 2 larger training rooms and more space if required for future expansion. The learning environment and facilities (including new ICT training room) enhanced security and on site library will create a safer environment and more progressive experience for our diverse student community. There is also an on site test centre for students who complete their CSCS qualification. The Building is strategically situated near Hounslow Job Centre plus and close to Heathrow and many other amenities. We will be working closely with [...]
What is equality? Equality is ensuring individuals or groups of individuals are not treated differently or less favourably, on the basis of their specific protected characteristic, including areas of race, gender, disability, religion or belief, sexual orientation and age. Promoting equality should remove discrimination in all of the aforementioned areas. Bullying, harassment or victimisation are also considered as equality and diversity issues. What is diversity? Diversity aims to recognise, respect and value people’s differences to contribute and realise their full potential by promoting an inclusive culture for all staff and students. How can we promote equality and diversity? At ESP [...]
Thinking about a management programme but unsure who to use or how it works?Education & Skills Partnership (ESP) and the Chartered Management Institute (CMI) have joined together to offer a first class management programme designed for practising middle managers and those aspiring to senior management who want to develop their core management skills such as managing resources, recruitment and information management.This qualification focuses on the personal development of the individual learner’s management capabilities and competencies and can be paid for by utilising the Governments Apprenticeship Levy.Who is it for?Operations/Departmental Managers that manage teams and/or projects and achieve specific goals and objectives [...]
We can deliver this training at your place of work or at another suitable venue. The programmes offer employees the opportunity to progress to higher levels or select individual courses for specific requirements. Course Title Duration Cost Communicating Clearly ½ day £495 Managing Time ½ day £495 Effective Leadership ½ day £495 Delegating Successfully ½ day £495 Motivating People ½ day £495 Managing Teams ½ day £495 Presenting Successfully ½ day £495 Managing Change ½ day £495 Thinking Creatively ½ day £495 Management Development Certificates These qualifications are nationally recognised and certified and are often used to provide knowledge ad understanding [...]